At Steamery Goods LLC, the company behind Steam Beauty Tools (steambeautytools.com), we want you to be completely satisfied with your purchase. Every cleansing brush, jade roller, eyelash curler and brow kit we sell is backed by our commitment to quality. Please review our refund and return policy below to understand your rights and how to request a return.
Refunds are issued for fraudulent or unauthorized transactions, including shipping costs. All other refund requests are reviewed on a case-by-case basis at our discretion. One refund per product is allowed unless the item is defective, and repeated refund requests may be denied. Refunds may take up to 10 business days to process depending on your bank. Accurate customer information is required to process any refund.
We stand behind everything we sell. If you are not completely satisfied with your purchase, you may return your item within 30 days of delivery. Unopened products in original condition are eligible for a full refund or exchange; opened products may be eligible for a refund or exchange within the same 30-day window. Customers are responsible for return shipping costs, and shipping fees are non-refundable.
If your order arrives defective or damaged, we will make it right with a replacement or a refund.
Refunds are issued to the original payment method after your returned item has been received and inspected. Please allow a reasonable processing period for the refund to appear on your statement, depending on your bank or card provider.
If you have any questions regarding our refund and return policy, please reach out to us:
Thank you for choosing Steam Beauty Tools. We appreciate your business!